I applied for fiber internet service from Superonline, but since September 3, it has been 23 days and the installation has still not been completed. The installation address is in Bursa/Nilüfer Balat District, and my customer number is 11324940. During this period, I contacted Superonline customer service many times, but I did not receive any response or solution. I have not made any payment. This is the first time I have faced such a problem. I also spoke both by phone and in person with the Superonline branch in Bursa that handles installations, and they told me that applications made online or by phone take almost a month, whereas if I had applied through the branch, installation would have been done within one day. I urgently request that my internet installation be completed.
I applied for Turkcell Superonline home internet, but installation has not been done for a week at my address in Erzurum Aşkale Yenimahalle. My customer number is 12601071. Despite calling customer service every day to report the urgency and pointing out that the promised installation time has alrea...
I am extremely frustrated with Turkcell Superonline. It has been over 60 days since my new contract began on May 23, 2025, and I still don’t have access to the internet service I signed up for. I’ve contacted customer service and submitted around 10 different error and installation requests, but not...
On October 21st, I applied for a Turkcell Superonline home internet subscription. Despite the time that has passed, the connection still hasn't been made. I contacted customer service twice during this process, and each time, they promised a connection as soon as possible. However, there has been no...
On May 31, 2025, I applied for fiber internet service from Superonline. The cable was installed on June 2, but the connection was not established due to a lack of available ports. Although a port was later connected, internet service was still not provided. Throughout this process, I called multiple...
On September 30, 2025, I purchased a 100 Mbps Superonline fiber internet package with a 12-month contract, offering the first two months free and a monthly fee of ₺600 thereafter. I was given an installation appointment for October 3, 2025. On the scheduled date, the team arrived at my address but l...
Comments