I arranged the installation for TURKCELL Superonline fiber internet after chatting with their central office, and they pointed me to a local branch. No one showed up for the installation, even though we had agreed on a specific time. Classic, right? It’s annoying that nobody reached out to let me know about the delay or to set up a new time that works for me. I kept trying to call, but no one was picking up. It's pretty shocking to see such poor communication from a company like Turkcell, especially when you expect professionalism from them. If the installation process is this shaky, I can't help but worry about what kind of problems might pop up with their service down the line.
I applied online for a Turkcell Superonline home internet subscription on 9 October, 2025. The next day, I was contacted for installation. Since I was...
I applied for Turkcell Superonline home internet, but installation has not been done for a week at my address in Erzurum Aşkale Yenimahalle. My customer number is 12601071. Despite calling customer service every day to report the urgency and pointing out that the promised installation time has alrea...
Last week, I applied for an internet subscription through Turkcell Superonline’s website. The next day, I was contacted by the installation team, who informed me they would come the following day. When they arrived, they attempted to pass the fiber cable through the junction box in my home but cut t...
On June 9, 2025, I called Turkcell Superonline customer service to switch to the 1000 Mbps Pro Modem Symmetric Fiber Campaign and received an SMS confirming the process had begun. The next day, on June 10, I received a call from the Turkcell Superonline Fiber Technology team (0212 999 02 02) between...
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