My contract with Superonline ended on February 25, 2025. I intended to renew my commitment, but I was informed that the process could not be completed due to an alleged outstanding debt to Türk Telekom. I was advised to settle this debt. Despite submitting all necessary documents—including debt clearance reports from the e-Government portal, Türk Telekom's debt inquiry system, and in-person checks at a Türk Telekom branch covering mobile, landline, and device-related accounts—they continue to request additional documentation. At this point, it feels like the next step might be to provide a voice note from the CEO. What happened to me may very well happen to others as well. Therefore, I will be submitting my future "no outstanding debt" documents directly to the Consumer Arbitration Committee. I request the termination of my current Superonline commitment on the grounds that Superonline unjustifiably increased my bill and refused contract renewal based on unsupported claims of outstanding debts related to my mobile line. It is also worth noting that the commitment details included in the email I received from Superonline were inaccurate. This situation is unfortunate and unacceptable.
On March 21st, my Superonline Internet + TV Plus contract ended. On April 1st, I received four SMS messages stating, "your campaign price has been extended for one more month." However, I was then charged: ₺826 on April 30th and ₺1,720 on May 31st (₺995 for internet and ₺725 for TV Plus). These mess...
I have been paying a fixed monthly fee of ₺350 for my Superonline internet service. However, in the June 2025 billing period, an unexpected charge of ₺207.40 was added under the heading "Other Service Fees." I was not informed about this charge beforehand—there was no SMS, email, or any kind of noti...
I bought a Turkcell Superonline internet subscription, I was making my monthly bill payments using the internet subscription number, but since a mobile internet account was also opened in my name at the beginning of the first subscription and the mobile number of the opened account was not specified...
My Superonline home internet contract has ended, and I have no outstanding debt. I made my final payment on July 14, 2025. Despite this, I am being charged ₺1,073 for a modem. Although I still have the modem and have committed to returning it, I was given no clear instructions on where or how to ret...
I logged in online from mobile to extend the commitment period of my home internet package that will end on 26.05.2025 with Superonline. Although I tried many times from both mobile and web addresses, they showed a message saying you have an unpaid bill debt and did not continue. I sent them documen...
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