SuperLive Agency Unbinding Request: Remove Agency From Account

I have been using SuperLive under the same agency for over three years. Despite this long period, my agency manager has been completely unsupportive and unhelpful. Because of this, I requested that SuperLive remove this agency and unbind me from them. For the last two to three months, I have repeatedly contacted SuperLive through the in‑app support system and also by email, clearly asking for the agency to be removed. However, my request has been ignored and I have not received any meaningful response or solution. The manager has refused to unbind me, and SuperLive has not taken any action on my repeated requests. I am asking SuperLive to immediately remove this agency from my account and unbind me from them so that I can continue using the platform freely and, if I wish, join another agency. I request that this issue be resolved urgently and that I receive a clear written confirmation once the agency has been removed from my account.