I experienced a serious issue with my Hay Day account (#LUYU8YVCU). On October 19, 2025, between 5:00 PM and 6:00 PM, after placing an item from my stored inventory into my farm, my diamond count suddenly dropped from over 500 to 121. It appears as though my diamonds were spent on a “Pig Train” decoration — even though I never purchased it and had no intention to. This happened completely outside of my control.
I had previously purchased those diamonds with real money, and I still have the receipts for those transactions. After the issue occurred, I contacted Supercell’s customer support team but only received automated responses, with no real assistance. I play the game on an iPhone 11 running iOS, and this problem occurred suddenly without any recent updates or changes.
I request that my missing diamonds be refunded to my account and that this issue be resolved as quickly as possible.
I have been actively playing Hay Day, a game by Supercell, for 8 years. My player name is Hüseyin, with the player tag #9g08quylj, and my farm is at level 148. Here's what happened: one day, while commuting on the metro, I saw a chest in the sales section that was available for 49 diamonds. I purcha...
I linked my Hay Day account to Supercell, and everything was fine at first. However, when I logged in again after some time, my game level was reset to level 5, and no matter what I’ve tried, it hasn’t been fixed. How could this happen? After all these years of playing and making progress, my game d...
Supercell banned my Hay Day account without giving any prior notice. I do not know what mistake I made. Please grant me help so I can continue playing with my account, or at least explain what illegal activities I supposedly did from my Hay Day account. I can no longer connect to my account, and I k...
Hello Supercell, I’ve been emailing your support team for days about serious problems with my Hay Day account, but I haven’t received any response. First, I don’t have an in-game mailbox. While other players know about upcoming events in advance, I’ve been playing blindly for months. Second, my acco...
While trying to link my Hay Day account to my Supercell ID, my account was unexpectedly locked. I followed the requested recovery process by providing all the necessary details, including my neighborhood name, in-game nickname, and other account information, but I never received any response from th...
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