On January 19, 2026, at 2:02 PM, I received a Sugo verification code via WhatsApp, even though I have never installed the Sugo app, created a Sugo account, or registered using my phone number. This clearly indicates that someone else is using, or attempting to use, my Turkcell phone number from Turkey without my consent, which I consider a serious violation of my personal data and privacy. I replied to the WhatsApp message to report that the phone number does not belong to any Sugo account of mine, but I did not receive any response. I am concerned that my phone number is being stored or used within your systems without my knowledge or permission. I request that any account created using my phone number be immediately deleted and that my number be completely removed from all Sugo systems and databases. I also request written confirmation that my phone number has been deleted and is no longer associated with any Sugo account.
My Sugo account, registered with my phone number, was suspended about a week ago without any explanation. I wasn’t notified of any reason for the ban. I want to delete my account, but since it’s suspended, I’m unable to complete the deletion process. Because my personal information is stored on the...
I have been using the Sugo application on my Android phone, but suddenly I can no longer log into my account. Even after reinstalling the app, the issue persists, and the screen only displays a warning that says: “Engellendiniz” (You have been blocked). My account ID is 1082019037, and I was using ...
I have been using the Sugo chat application for several months with the user ID 75915547. On the night of 25.06.2025 at 22:59, my account was suddenly banned without warning, and I have been unable to log back in since. Not only was my account closed, but my phone was device-banned, and my agency wa...
Request for Deletion of My Sugo Account and Personal Data Hello, My name is Fatih Azun, and I have a registered account on the Sugo application. I attempted to delete my account using the “Delete Account” option within the app; however, I received a “data error” message and was unable to complete...
This morning, when I tried to log into the Sugo mobile app on my iOS device, I was shocked to find that my account had been banned—even though I do not have any other accounts. The system claimed I had a second account and redirected me to my “first” account, but the account I originally created and...
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