Sugo Face Verification Stuck on Old Account, Can’t Open a New One

While I was working as a broadcaster on the Sugo app, I deleted my own account. Later, a friend of mine who owns an agency gave me another account, and I continued broadcasting using that account. However, this person later took the account back from me and changed the password, making it unusable for me. Even though the account actually belongs to my family — the family I am officially registered under — my friend changed the password, so I can no longer log in. On top of that, the account they took from me is not even registered to their agency; it is registered to my agency, and since my face is registered to that account, they cannot perform any actions with it inside the app anyway.

I completed the facial recognition process on the account my friend gave me. Now, when I try to open a new account and register my face, I get the error “function restricted.” Because my face is still tied to that other account, I cannot use that account nor create a new one and register my face again. I was never warned not to complete the facial scan, so I assumed it was part of the normal procedure.

I have been experiencing this situation for about a month, and I have also discussed it with your support team. The head of the family I belong to contacted you as well, but since the phone number is registered in someone else’s name, I was told the account cannot be given back to me. I also cannot reset the password. The response was something like “we will retrieve it from their room,” but in practice my problem is still not resolved.

I want to continue broadcasting. I am requesting that the account associated with my face be returned to me after the necessary checks are completed, or that my facial data be removed from that account so I can register my face on a new account. Please help remove this restriction related to my account or my facial verification so I can continue broadcasting.