This evening, while playing the Sugo game on my Android phone, I accidentally converted all my diamonds into coins, and I am unable to reverse the transaction. My account ID is 171615971, and approximately 13,480 diamonds were converted into coins as a result.
I did not see any confirmation warning, nor did I intentionally perform this action. Because of this unintentional conversion, I have now lost all the diamonds I worked hard to collect. Spending time and effort to accumulate these diamonds only to have them disappear in an instant has caused me significant frustration.
I kindly request that this accidental conversion be reversed if possible, and that my diamonds be restored to my account—or at the very least, that a proper solution be provided.
Today, I discovered that my Sugo account has been locked, and I can no longer log in. If Sugo does not intend to reopen my account, fine — but I demand that my earned balance be transferred to my bank account. I spent countless sleepless nights working hard to earn those diamonds legitimately throu...
I have been using the Sugo chat application for several months with the user ID 75915547. On the night of 25.06.2025 at 22:59, my account was suddenly banned without warning, and I have been unable to log back in since. Not only was my account closed, but my phone was device-banned, and my agency wa...
My account on the Sugo mobile app, which I use under the username “Rose”, was banned yesterday without any explanation. When I try to log in, I receive a message that says “User has violated the agreement and rules.” My account had approximately 75,000 diamonds, and I’ve been negatively affected by ...
Two days ago, my Sugo mobile app account registered under d***********@gmail.com** was completely banned without any prior warning. I believe the reason may be a misunderstanding: while my phone was in my daughter’s hands, I accidentally appeared on camera while changing clothes. This situation was ...
I deposited money into my Sugo account, expecting to receive 230,000 coins, but the coins never appeared. Instead, my account and funds have been blocked. For several days, I’ve been trying to contact customer support to resolve this issue. I’ve been speaking with a representative named N****, but d...
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