I Face Unjust Account Suspension on Sugo App Without Any Reason

Özlem
October 26, 2025 3:43 PM64

Yesterday, my Sugo account was suspended without any explanation. I can’t log into my account or access the app at all. I hadn’t performed any actions that could have led to a suspension, and I didn’t receive any notification or reason explaining why it happened. My username is Adel✨.

I request that my account be reactivated and that the Sugo customer service team review and resolve this issue as soon as possible.

December 26, 2025 6:56 AM (2 months after complaint)

Dear Valued User, First of all, we would like to express our regret regarding the situation you experienced. In order to resolve your complaint as quickly as possible and provide you with swift support, we have a small request so that we can check your relevant transactions: If you recall, could you share with us your Sugo ID number or the email address or phone number associated with your account? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your attention and understanding, and we want you to know that we are always by your side. Sincerely, Sugo Support Team

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