Follow-up Query Regarding Sugo Account Recovery
This is a follow‑up to my previous complaint about my Sugo account. Although I can technically log in, the account appears to be logged in on other devices, which causes the app to crash and prevents me from using it properly. This problem started tonight and is still ongoing without any improvement. After my earlier complaint, I contacted Sugo support, and they only advised me to change my password. However, I am unable to change the password because my contact information on the account has been replaced with another phone number that does not belong to me. As a result, I cannot receive verification codes or complete any security steps, and I feel that my account is not secure and possibly in someone else’s control. I request that my account be secured and restored to my full control, that my correct contact information be reinstated, and that any unauthorized access or device sessions be immediately removed. In addition, I expect appropriate support and, if applicable, compensation for the loss of access and the stress caused by this situation.
Hello, We understand your concern regarding the security of your account. Since you stated that a phone number that does not belong to you has been linked to the account and that the account may be accessible from other devices, we need to verify your account ownership before making any changes. Please provide a photo of yourself clearly showing your face while holding a piece of paper with your Sugo account ID and today's date written on it. Once the verification is completed, we will conduct the necessary checks on your account and, if appropriate, assist you with updating your contact information and securing your account. For further assistance, you may also contact us through Sugo Live Support. Thank you for your cooperation and understanding. Best regards, Eren Sugo Support Team
