On June 13, 2025, I placed a sandwich order at the Subway Caddebostan branch. The cashier accidentally processed my payment twice, leading to my credit card being charged consecutively. The staff member assured me that the mistakenly charged amount would be canceled, and my bank would issue a refund. However, despite this assurance, the refund has not been processed.
This double charge has caused me significant financial inconvenience and frustration. I relied on the cashier's promise that the issue would be resolved promptly, but my money remains unreturned. The lack of accountability and the failure to process the refund as promised are unacceptable. I demand an immediate and full refund for the duplicate charge. Please resolve this within 14 days.
I recently attempted to order a 30 cm Italian BMT sandwich from Subway as a single item. Due to a system error, my credit card payment was declined twice, despite being charged. Ultimately, I had to pay in cash to complete my purchase. Unbeknownst to me at the time, the system had actually processed...
I recently made a purchase at the Subway branch inside Ankara Optimum Mall, and I was charged twice on my credit card due to what the staff claimed was a “system issue.” When I noticed the duplicate transaction, I returned to the store and requested a refund for the extra charge. Shockingly, they to...
After work, I placed an order with Subway because I was continuing to work late. To my immense frustration, there was no communication and no food delivery. This left me and my colleagues hungry. Furthermore, Subway is refusing to refund my money and has provided no contact number for customer servi...
On September 6, 2024, my spouse used the Yemeksepeti app to order two sandwich meals from Subway, for which I paid ₺606 with my card. One meal was correct, but the other, which should have been a tuna sandwich, arrived as a smoked turkey sandwich. My spouse absolutely doesn’t eat such items and shou...
On June 5, 2025, at 2:35 PM, I placed an order with Subway through Yemek Sepeti. It is now 4:42 PM, and my order has still not arrived. This means I've been waiting for over two hours. When I try to call the restaurant, the line goes straight to voicemail, and I can't speak to anyone. Is two hours n...
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