I purchased a Kärcher VCC6 from Teknosa in İskenderun on 15 February. I tried to use the product for the first time on 1 March and realized that it was defective from the very beginning, so I could not use it at all. I took the product to the service, and the service officially received it on 4 March. Since that date, I have not received any feedback, and I have been without the product all this time. The service has been examining the device for days and there has been no clear information or solution offered. When I contacted both Teknosa and Kärcher customer service, each side directed me to the other instead of taking responsibility and resolving the issue. My service or tracking number related to this process is TH 737743. Since the product was delivered to me in a defective condition and I could never use it, I request that my Kärcher VCC6 be replaced with a brand new, intact device and sent to me as soon as possible, and that this process be carried out without causing further loss of time.
On August 3, 2024, I purchased a Karcher VC 6 Cordless Vacuum Cleaner after being persuaded by a product promoter. Unfortunately, the product turned out to be defective, and I’ve had no luck getting support from Karcher’s Istanbul service center. Every attempt to find a responsible representative ha...
I purchased a Karcher FCV3 wet and dry upright vacuum cleaner from Teknosa on 01.12.2025. From the very first day, at every use during the self-cleaning phase, the device overflows water both into the stand and outside of it. This situation makes it impossible to use the product in a healthy way and...
On September 20, 2025, I purchased a Karcher SE 3 Compact Home carpet and upholstery cleaning machine from Teknosa for approximately ₺12,000. To my disappointment, the product showed serious malfunctions on its first use. While testing the machine, the water spray trigger got stuck in the pressed p...
On February 28, 2025, I delivered my Kärcher VC 6 Cordless upright vacuum cleaner, which had a body detachment issue (photos attached), to the Kärcher branch in Ümraniye, located on the Anatolian side, along with a technical service report. On March 1, 2025, I was informed through customer service t...
In March, I purchased a Karcher VC 7 Cordless vacuum from Vadi Karcher (Tarlacılar Ev Gereçleri San.) for ₺20,000. Since the day I bought it, the product has not been working—it only shows a red light and gives an error. Because it is under warranty, I opened a service request in March. Twice I was ...
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