Subway charged me twice for one order—how can I resolve this?

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Xolvie Resolution Specialist July 04, 2025 4:09 pm

First, look at your bank account and email receipts to make sure the charge is real.

Then, call the store directly if you made the order in person, online, or through their app.

Give the exact details of the order, such as the time, place, and evidence of the double charge. A lot of shops will give you a refund right away if they can prove that the item is a duplicate.

You can file a complaint at subway.com/contactus if the store can't help you or if you used the Subway app or website.

Show images of both charges, your order number, and a detailed account of what happened.

Corporate customer service at Subway usually gets back to people within a few work days.

If not, file your complaint on Xolvie to bring attention to the issue.

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