Subway Surfers withdrew money from my account, how can I get a refund?

You can take steps to fix the problem if you think Subway Surfers took money out of your account without your permission:

First, look at your buy history to see if you've recently bought anything inside the app. Carefully look over the transaction information to make sure you didn't approve the payment by accident.

Next, ask for help from Subway Surfers' support team. Give them a clear account of what happened and any proof that will help, like screenshots or transaction records.

If the problem still exists, talk to your payment provider, like Google Play, the Apple App Store, or your credit card company, about the illegal charges and ask for a chargeback if needed.

If you have another way, please share or you can file a complaint on our website.