I ordered a pair of pants from Stradivarius, but the item I received was clearly used and in unacceptable condition. The pants arrived with a tear on the back, a stain on the front that looked like menstrual blood, and overall wear, including stretched knees, as if they’d been worn extensively before. The stain was brown and extremely noticeable, making the product completely unwearable. I am deeply disappointed that Stradivarius would send such a visibly used item, and I expect an immediate replacement with a new, unused product. Please address this issue urgently to resolve this unacceptable experience.
I ordered a pair of jeans from Stradivarius, but the product arrived defective. I requested a refund, and they claimed to have sent me an email with the details, but I never received it. I’ve been trying to contact customer service for two weeks, but I haven’t been able to reach a representative, an...
On June 2025, I ordered a skirt from Stradivarius through your online platform. When my order arrived, I was shocked to find that the product was both defective and still had a security alarm attached. This situation is completely unacceptable from a brand of your scale and reputation. I immediatel...
On June 26, 2025, I placed an order on Stradivarius and purchased three items under order number 5030*****69. While two of the products were delivered without issue, the pants I ordered at the same time never arrived. I checked the shipment weight, and it’s clear that the missing item was not includ...
I recently purchased a Stradivarius shirt with noticeable dark patches, and despite this clear defect, my request for an exchange was denied. When I sent the shirt in for inspection, I was told it would take two weeks, but I had to constantly follow up myself just to get any update. It felt as if th...
On September 6, 2025, I purchased a pair of pants for $49 from the Stradivarius store at Mersin Forum Mall. I was only able to wear them once, and I followed all usage and washing instructions carefully. After purchasing, I later noticed that the belt loops were partially torn, and after the first w...
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