I made a reservation for the dates 31.03.2025–02.04.2025, but I requested a cancellation due to the events in Istanbul. Even though the hotel agreed to issue a refund, Starforlong keeps sending emails saying that the supplier must approve it and that they are still waiting for that approval. It’s been a week and there’s still no update. I have sent multiple follow-up emails, but I keep receiving the same generic response. This situation is causing me both financial and emotional stress. I simply want a clear answer and my money back. They are not refunding the payment of ₺14,418. I’m being forced to pay for a hotel I didn’t even stay at.
I booked a stay at The Stay Ortaköy Hotel in Istanbul through Stayforlong via Trivago. Since the booking did not include a free cancellation option, I paid extra to add a cancellation policy. However, just an hour after receiving my confirmation email, I had to reschedule my stay for a week later. ...
I booked a stay at Grand Anka Hotel in Istanbul through Stayforlong, from April 27 to May 5. The hotel stay itself was fine, but when I requested an official invoice after check-out, the hotel informed me that it had to be issued by the agency I booked through—meaning Stayforlong. So, I immediately...
I made a hotel reservation through Trivago, which redirected me to Stayforlong. The payment went through without issues, and everything seemed fine—until I received an email saying the reservation was never completed. I was shocked because the money had already been withdrawn from my account. The w...
On November 6, 2025, I made a reservation through the Stayforlong website for the Mercure Hotel in Trabzon, with check-in on November 10, 2025, and check-out on November 11, 2025. I received a confirmation email with the code X7B91R, and the payment of $75 USD was charged to my İş Bankası credit car...
I booked a hotel through Stayforlong on December 5, and when I arrived at the hotel on December 6, they had no record of my reservation in their system. However, Stayforlong already charged my credit card for the full amount. Now, I’m stranded in the hotel lobby, waiting, with nowhere to stay. The ...
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