Lost Access to My State of Survival Account Despite Being Linked to My Email

I can no longer access my State of Survival account, which I've been playing for 2 years and invested a lot of time into. My account is linked to my email, yet I'm unable to log in. My account is with the 1055 BMR clan, and my username is Volkan. I’ve already reached out through the game's support section, but I haven’t received any response or solution.

This is incredibly disappointing, as all my progress and efforts seem to have been lost. I urgently need assistance to recover my account and get back to playing. Please address this issue promptly and help me regain access to my account. Your immediate attention to this matter would be greatly appreciated.