Unauthorised GCash Deduction By Starread Technology

My name is Claire Concepci** and I am contacting you regarding an unauthorized deduction from my GCash account. On November 1, 2026, at around 2:24 pm, an amount of PHP 699.00 was automatically taken from my GCash balance in favor of your company. I have never subscribed, signed up, consented, or intentionally agreed to any service, application, or website related to Starread Technology Limited. I did not receive any prior notification, opt-in request, or confirmation message about this charge, and I have not used any service from your company. The deduction appeared in my GCash transaction history without any action or authorization on my part. This money is my cousin’s allowance that his father sent to me, and I urgently need it back. I request a full and immediate refund of the PHP 699.00 to my GCash account registered under the name Claire Concepcion with the mobile number +63 098502720**. I also ask that you cancel any possible subscription or recurring charge that may have been created without my clear consent, so that no further unauthorized deductions occur. I expect written confirmation that the refund has been processed and that no additional charges will be made to my GCash account.