Stake.com Monthly and Weekly Bonuses Missing From Account

My Stake.com username is “Kartiks444”. I am writing because my monthly and weekly bonuses are not appearing in my account, and I have not been able to reach a live agent for support. I noticed yesterday that neither my monthly bonus nor my weekly bonus is visible or credited to my account, even though I regularly use the site and expect these bonuses to be available. When I check the “Bonuses” section, it does not show the bonuses I should receive, and my balance is not reflecting any such credits. In addition, when I click “Claim Bonus”, an error message appears saying “An error has occurred. Please try again later.” and the bonus still does not load. I request that my account be checked in detail, that my missing monthly and weekly bonuses be identified and credited to me, and that I be informed clearly about why they did not appear. I also expect easier access to live support so that such issues can be resolved quickly in the future.