Since sending my faulty Sony DualSense joystick to the authorized service center 40 days ago, it's been a long and disappointing journey. My excitement at the prospect of having it repaired quickly and returning to my gaming sessions quickly turned to frustration as the days passed with no resolution in sight. Despite numerous follow-ups, all I get is the same vague response: "It'll be here this week," which never comes. As a loyal customer who invested in Sony's high-priced product, I am deeply disappointed by the lack of post-purchase service support. From such a reputable brand, I expected better service and communication. It's disappointing to feel ignored after spending my money on their product. I hope Sony takes note of this situation and prioritizes the satisfaction and loyalty of its customers.
I left my DualSense controller at an authorized service center for nearly a month, and neither the Sony PlayStation authorized service center nor the Sony PlayStation authorized service center could repair or replace it. Meanwhile, they replaced another person's DualSense controller in three days. W...
I submitted my Sony Eurasia warranty-covered PlayStation 5 DualSense controller for repair due to an analog drift issue on December 21, 2024, at Sony's authorized service center in Eskişehir (Görgün Elektronik). The controller is still under warranty, and I provided all necessary documents, includin...
I purchased a Sony PlayStation product, and unfortunately, the controller joysticks developed a malfunction. When I tried to reach an authorized service center in Balıkesir, I discovered that the service location had permanently closed. Due to this, I called Sony customer service, where I was kept ...
Problems with my PS4 are making me very angry. When I turn it on, I get stuck at the initial setup screen and cannot connect my PS4 controller. Even after attempting the solutions provided in the online help, I am still unable to get the gadget to power on. To this end, I have contacted Sony in hope...
This ongoing issue has made my PlayStation controllers completely useless, greatly affecting my gaming enjoyment, tried reaching out to Sony Eurasia customer support to address this problem, but their responses regarding product replacement have been disappointing. Even though Sony Eurasia is aware ...
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