I left my DualSense controller at an authorized service center for nearly a month, and neither the Sony PlayStation authorized service center nor the Sony PlayStation authorized service center could repair or replace it. Meanwhile, they replaced another person's DualSense controller in three days. While we simply want our devices repaired, they are attempting to provide color options to others. This is unacceptable, and unfair, and demonstrates complete incompetence. When I explained the situation to the Sony authorized service, they mocked me and said, "Your turn has been moved ahead of others." It's been a month, and you've already replaced someone else's controller in three days, offering color options, and now you're telling me about turns? This is a total disregard for your work and your customers.
Since sending my faulty Sony DualSense joystick to the authorized service center 40 days ago, it's been a long and disappointing journey. My excitement at the prospect of having it repaired quickly and returning to my gaming sessions quickly turned to frustration as the days passed with no resolutio...
I submitted my Sony Eurasia warranty-covered PlayStation 5 DualSense controller for repair due to an analog drift issue on December 21, 2024, at Sony's authorized service center in Eskişehir (Görgün Elektronik). The controller is still under warranty, and I provided all necessary documents, includin...
I had bought a PlayStation 5 and an extra DualSense controller as a backup from a technology store. The controller that came with the PlayStation had some issues from the first day, such as sticking buttons and failure to register commands, but since I didn't use those buttons in the games I played,...
I purchased the PlayStation 5 console during its initial release and have since used three separate DualSense controllers due to repeated technical issues. Despite careful usage and no user-related damage, I consistently faced the same defects, leading me to believe this is a chronic manufacturing p...
This ongoing issue has made my PlayStation controllers completely useless, greatly affecting my gaming enjoyment, tried reaching out to Sony Eurasia customer support to address this problem, but their responses regarding product replacement have been disappointing. Even though Sony Eurasia is aware ...
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