1
Onur is completely dissatisfied with the result

Pluxee Gift Certificate - New Restrictions and Unresponsive Support

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July 12, 2025 6:28 pm
35

Another inconvenience with the Pluxee gift certificate. Since its launch, this app seems determined to create problems for its users—constantly finding new ways to make things harder and more frustrating, always ready with a fresh inconvenience. I’ve been receiving a gift certificate from the Özdilek store and used to shop with it freely, but after the recent change, I can no longer use it anywhere else. This never happened before, and whoever came up with this idea has really outdone themselves. The company is so blinded by this new policy that when I contacted customer service, they flatly said there was nothing they could do. As part of a holding company with 5,000 employees, the first thing I’ll do on Monday is email the HR directorate and request a survey regarding this change. If anything changes, I’ll be sure to update here. A company that has already caused problems at least five times seems to have finally figured out one more way to make things worse.

July 14, 2025 3:18 pm (1 day after complaint)
July 21, 2025 12:23 pm

Dear Guest, First of all, thank you for your message. Your message has been recorded in our system and our resolution process has been initiated. You can also share any opinions and suggestions with us. Kind regards, Özdilek A.Ş

August 22, 2025 4:25 pm

You need to submit your complaint through the relevant company, Pluxee. The responsibility does not lie with Sodexo Integrated Service Management. We operate as different companies. We wish you a good day.

August 27, 2025 8:16 pm

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