Disappointing Durability of Slazenger Shoes
I recently purchased a pair of sports shoes for myself from the Slazenger store at Samsun Lovelet Mall. To my dismay, within just a month of use, both shoe soles completely fell apart. I sent them a warranty claim, but they responded by saying it wasn't a manufacturer's defect and they couldn't offer a refund or replacement. What a disappointment! I expected better customer service from a store that claims to prioritize satisfaction. It feels like they couldn't care less about their customers. Have we just started wearing shoes or have we gone back to the Stone Age? How can a pair of shoes disintegrate in just a month? I haven't come across any other company that fails to empathize with their customers like this. It's truly disheartening.
Dear Customer, we apologize for the inconvenience you have experienced. Since you purchased the product from the store, you need to contact the store manager with your invoice or receipt. The responsibility for the products you purchased from the store lies with the store. For purchases made, you can easily carry out transactions by contacting our Customer Service. We wish you a good day.
Dear Customer, We are not the supplier company for the Samsun Lovelet Slazenger Store. They are not affiliated with us and do not send us their products for inspection since we are not their supplier. The store may be importing its products from abroad. You can place orders for the products we supply. Have a good day.
