SkipTheDishes Refund Still Pending

On August 8, 2026, I placed a SkipTheDishes order from Canadian Pizza and Wings in Grande Prairie, under order number 771699877, for a total of 88.55 CAD including tip. The driver got lost and then marked the order as delivered, but I did not receive any part of the delivery. I immediately contacted SkipTheDishes and explained that nothing had been delivered. I was told that the full amount of 88.55 CAD would be refunded to me. Since then, I have contacted customer support four or five more times, but the refund has still not reached me, even though it is now September 20, 2026. I spoke with my bank and was informed that the refund is still pending on SkipTheDishes’ side. Two days ago I contacted SkipTheDishes again and sent them the conversation with my bank and the relevant screenshots, but I have not received any response or solution. As a single mom on disability who only orders as an occasional treat, this situation is extremely frustrating and unfair. I request that the full 88.55 CAD be refunded to my original payment method without any further delay, and that SkipTheDishes review this incident so that other customers do not experience the same problem.