5
Fatma is very satisfied with the result
Resolved

Skip Hop Stainless Steel Sippy Cup Spare Part Shortage

Skip Hop Stainless Steel Sippy Cup Spare Part Shortage
Skip Hop Stainless Steel Sippy Cup Spare Part Shortage
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February 04, 2024 7:41 pm
29
Fatma's Thank You Message
“They sent the broken lid part by courier as soon as they got it, so we can continue using the bottle. Thank you.”

Our Skip Hop stainless steel sippy cup lock broke, and without spare parts, we can't use it. I got it after my son was born, but we didn't use it for a bit because he couldn't drink with a straw. Once he was old enough to use it, he tried it out a couple of times. Unfortunately, he ended up dropping it and damaging the lock. We can't use it because the lid doesn't close right, making water leak out. Could you lend a hand? I don't want to waste all this cash. There are a lot of identical complaints about this lock part needing to be more sturdy.

February 05, 2024 8:49 am (13 hours after complaint)

Dear Valued Customer, First of all, thank you for your feedback. Your complaint has been forwarded to the relevant departments, and you will be contacted regarding the matter as soon as possible. Best regards, Carter’s Customer Service

Fatma
Fatma
November 17, 2024 12:10 pm

They sent the broken lid part by courier as soon as they got it, so we can continue using the bottle. Thank you.

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Comments

Dilara
Dilara

In Türkiye official distrubitor says we cannot do anything. Same part got broken after 6 months such a shame.

What do you think?

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