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Skechers Charged My Credit Card Twice For One Pair Of Shoes

Skechers Charged My Credit Card Twice For One Pair Of Shoes
Skechers Charged My Credit Card Twice For One Pair Of Shoes
Skechers Charged My Credit Card Twice For One Pair Of Shoes
Skechers Charged My Credit Card Twice For One Pair Of Shoes
Akkan
October 13, 2023 4:43 PM73

I purchased shoes from the Skechers website and encountered a double payment issue. My credit card statement clearly showed that Skechers had charged me twice for a single order. I promptly contacted my bank, which confirmed the duplicate payment and provided me with reference numbers to support my claim. I reached out to Skechers, explained the situation, and provided them with the reference numbers from my bank. However, Skechers insisted that they had received only one payment and suggested that I contact my bank once more. I followed up with my bank, and this time they clearly stated that the issue lay with Skechers, leaving me stuck in this frustrating situation. I kindly request that this problem be resolved promptly, as I should not be burdened with paying twice for a single pair of shoes. My order number is 1586670, and I have attached screenshots of the payment for reference. Additionally, during the purchase process, Skechers sent two passwords, and my phone automatically entered them, resulting in a double payment. I sincerely hope for a swift resolution, as it is inconvenient to have to make repeated calls regarding this payment issue.

October 13, 2023 4:41 PM

Dear Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Contact Center

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