Unprofessional Service and Unjustified Damage Charges on Sixt Rental in Madrid

Dear Sixt Customer Service,

I am writing to express my concerns regarding my recent car rental experience in Madrid, Spain, and to highlight several issues I encountered during the process.

When I rented the vehicle, I was informed and provided documentation of a few pre-existing damages. However, upon returning the car, your staff initially assured me that everything was fine, and I was free to leave. After insisting on a proper inspection, I waited around 30 minutes, only to be informed that there were additional small damages. These supposed damages were in the exact same area as the previously documented ones, just slightly larger, which makes it clear that they were pre-existing. The initial damage was marked at 5 cm, and now it’s claimed to be 10 cm. How could the same damage have “grown” during my rental?

This damage was not caused by me during the rental period. It seems likely that your staff either missed it or failed to document it accurately beforehand. Additionally, the behavior of your team during both the pickup and return was highly unprofessional. Despite waiting nearly an hour at pickup, the car was not properly checked. And during the return process, instead of conducting a timely and professional inspection, the staff member appeared more focused on a personal conversation with someone clearly not a customer, which caused me a significant delay when I was in a hurry for my flight.

Given my previous positive experiences with Sixt, this rental was particularly disappointing, especially considering I paid a higher rate and expected reliable, professional service.

I request that Sixt review this case and re-evaluate the damage claim based on the pre-rental documentation. Additionally, I strongly urge Sixt to address service quality issues in Spain, as such experiences directly impact my trust in continuing to do business with Sixt.

Sincerely