Sinoz Order Not Delivered After Aras Cargo Reported It Lost
On August 26, I purchased eight products from Sinoz’s official website, including skincare cream, eye cream, toners, a hair care product, a skin-firming product, a facial cleanser, and anti-wrinkle products. On the same day, I received tracking information from Aras Cargo for shipment number 6485978497582, but my products have still not been delivered.
When I called Aras Cargo customer service at 444 2 552, I was told that my shipment had been marked as “lost.” Despite repeatedly trying to contact Sinoz, I have been unable to reach anyone who can assist me, and I have received no response whatsoever.
I am left completely uncertain about both the whereabouts of my products and the money I paid. Since my shipment has reportedly been lost, I request that all the products in my order be resent immediately or that I receive a full refund. I also expect Sinoz and Aras Cargo to provide me with a clear, written explanation of how this situation is being handled.
