Brand Overview: Simple Life
Simple Life (commonly operating as Simple or the Simple Life App) is a digital wellness brand focused on intermittent fasting, nutrition tracking, and lifestyle habits. Founded in 2019 by Mike Prytkov, the service is managed by Simple Life Apps Inc. and operates within the digital health portfolio group Palta.
Contact Info
Customer Support Email: [email protected]
Phone Number: No official customer service phone number is publicly available. Support is managed through email and in-app chat systems.
Industry and Operations
Simple Life operates in the mobile health, fitness, and nutrition technology sector. The brand distributes its tools primarily through mobile applications on iOS and Android alongside a web portal, utilizing a recurring subscription model.
- AI-Powered Coaching: Utilizes an AI wellness assistant named Avo to deliver personalized habit suggestions, behavioral coaching, and meal feedback.
- Intermittent Fasting Tracking: Offers adjustable fasting timers and structured eating windows based on user preferences.
- Meal & Nutrition Logging: Features photo- and text-based food logging paired with nutrition scoring rather than conventional calorie counting.
- Activity & Habit Tools: Includes hydration tracking, workout routines, progress metrics, and behavioral change modules.
- Subscription Services: Operates via paid subscription tiers billed on monthly, multi-month, or annual billing cycles.
User Sentiment
Consumer discussions and feedback across public complaint boards and independent review platforms reflect considerable dissatisfaction, predominantly driven by billing practices, cancellation hurdles, and customer support disputes.
- Automatic Renewals and Unexpected Charges: Many subscribers report being charged ongoing fees without clear advance reminders, or being billed after expecting a one-time introductory purchase.
- Complicated Subscription Cancellation: Users frequently report difficulty finding where and how to cancel subscriptions, especially when purchasing through the web rather than app stores.
- Denial of Refund Requests: Numerous consumers cite rigid refund terms, reporting difficulties getting money back after accidental charges or early cancellations.
- Confusing Checkout and Upsells: Feedback often points to long onboarding questionnaires featuring multiple upsells that make the final purchase amount unclear.
- Customer Support Response Times: Users report frustration with automated replies and prolonged delays when trying to resolve payment disputes.
- Technical App Inaccuracies: Some members report app freezes, step-tracking synchronization errors, and inconsistent food recognition when logging meals.
Share Your Experience
If you’ve experienced issues with Simple Life, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.