I just bought a Siemens cooktop that's still under warranty, but I noticed some ugly stains showing up after using it for a little while. When I reached out to the service, they suggested using a particular cleaning spray. They said it should fix the problem. Even though I did what they told me and used the spray, the problem kept happening. When we called the service again, they blamed us for using it incorrectly instead of admitting that there was a problem with the product that should have been covered by the warranty.
The warranty is valid, but Siemens doesn't support their product and claims user error based solely on photos instead of chemical measurements. So, this lady named A***** reached out to me today. She's offering to fix something for me at half the usual price, saying it's a special offer for 600 lira instead of the regular 1200 lira. This is not okay for a product that should be guaranteed. Siemens needs to keep their promise and give us the replacement we need.
In October 2022, we purchased a Siemens stove, and 15 days after purchase, marks began to appear. Subsequently, a service was called, and intervention was requested. The service that came informed us that this was due to the cleaning spray for the device and that we needed to use it. We bought the spray and used it. But as you can see in the photos, the result is disastrous. Now we are contacting Siemens again, and they are saying it is user error and suggesting that we buy a new one. The spray they provided, or rather sold, and the condition of the stove are very clear in the photos. If it were user error, I suppose it would be the same for all of them. The product is defective, and I want the necessary action to be taken.
I recently purchased a Siemens dishwasher, washing machine, and built-in kitchen set. My dishwasher isn't drying properly, and there are stains on the built-in stove. When I called customer service, they told me I was using the dishwasher incorrectly and claimed there was no technical issue. They di...
I purchased a washing machine from Siemens and opted for extended warranty coverage. However, I've encountered a serious issue: the inner chamber of the washing machine is rusted. As a result, our laundry is coming out with different colors and getting torn. Many of our clothes have been damaged. Wh...
I just redid my kitchen and decided to go all out with Siemens for my electronic appliances. But, the induction cooktop stopped working after just one week - it was a total disaster! The dishwasher also had a meltdown right after it was installed, turns out it was defective. We have contacted the se...
I reached out to Siemens Home Appliance Authorized Service after encountering an E18 error on my washing machine. The service technician charged me a whopping 300 TL, claiming that the machine's water pump was faulty and the replacement cost was 3,800 TL. Not being at home at the time and having my ...
I bought a Siemens built-in set (hood, oven, and stove). When I started using the oven, I noticed a dent on the bottom, like an inward bump. When I had some free time, I called for service. Since the hood was also turning on by itself, I showed the technician both the oven and the hood. He dismissed...
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