I got a coffee machine around a week ago. I had to cancel the order I paid for online and buy it again from the website because there was a problem at the store. I was supposed to get a refund because I canceled the initial order. But nobody has dealt with this issue, and I still haven't gotten my money back. Basically, I ended up paying twice for one product, and it seems like there's no way to get a refund. Hey, it's my billing date today and I really need the refund ASAP. I reported the problem online, but they haven't given me a useful solution yet. I want to talk to someone in charge at your call center. Right now, someone is telling me, ""It's Sunday, they left work at 5 PM."" Are you a nearby grocery store? All the appliances in my house are Arçelik brand, but this time I decided to try Siemens, and it has been a total disappointment. I've never had a problem with Arçelik, but with Siemens, it feels like there's always something going wrong. I won't buy anything from Siemens ever again. Arçelik is way ahead of you in terms of customer satisfaction and everything else.
Due to a commercial approach that does not suit the Siemens brand, the "tumble dryer" that I ordered online from siemens.com has not been delivered to me for exactly 4 weeks. Although I called 5 times during the process and reported the situation and waited for a solution, we could not get anything....
I bought a fancy coffee machine five months ago, but then the heating part broke, so I had to send it in to get fixed. Even though they fixed the heating element, another issue came up. The machine is making weird noises even when it's turned off, and surprisingly, the machine body keeps getting hot...
I contacted Siemens authorized service early in the morning at 10:45 AM to report that my refrigerator was not cooling, and I was concerned that my food would spoil. I was told that a technician could arrive anytime during the day, up until 8:00 PM. I left multiple messages emphasizing the urgency o...
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