Brand Overview: Shudder
Shudder is a subscription streaming service focused on horror, thriller, and supernatural movies and series. It is owned and operated by AMC Networks. Shudder officially launched in 2016 and offers original productions, exclusive premieres, classic films, and curated genre content.
Contact Info
Customer support email: [email protected]
Phone: +1 646-643-8583
Company: Rainbow Media Enterprises, Inc., part of AMC Networks.
Industry and Operations
Shudder operates in the online video streaming and digital entertainment industry. The service provides subscription-based access to a large collection of horror, thriller, and supernatural content through its website, mobile applications, smart TVs, streaming devices, and selected partner platforms.
- Horror, thriller, and supernatural movies
- Original films and television series
- Exclusive premieres and curated collections
- Live TV channels and genre programming
- Mobile, web, smart TV, and streaming-device access
- Monthly and annual subscription plans
- Free trial offers and automatically renewing subscriptions
User Sentiment
User sentiment is mixed, with recurring complaints centered on subscription billing, cancellation difficulties, playback problems, content availability, customer service, and the quality or selection of the streaming library.
- Automatic subscription charges: Some users report being charged after free trials or after they believed their subscriptions had been canceled.
- Cancellation difficulties: Customers complain that canceling a subscription can be confusing, particularly when the subscription was created through a third-party platform.
- Refund requests: Some users report difficulties obtaining refunds for unwanted or unexpected subscription renewals.
- Playback and access problems: Users have reported streaming errors, login problems, app crashes, and difficulty accessing content despite having an active subscription.
- Content availability: Some customers complain that advertised or expected movies are unavailable in their region or are removed from the service.
- Content selection: Some users consider the movie and series selection limited or disappointing compared with their expectations for a dedicated horror streaming service.
- Price increases: Some subscribers have complained about subscription price increases and consider the service less competitive as the cost rises.
Share Your Experience
If you’ve experienced issues with Shudder, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.