On 29/04/2026 at around 00:36 (Vietnam time), my card from Vietnam Bank of Commerce was charged 6.99 USD by ShortMax. I only realized this when checking my account activity and I do not clearly recognize having agreed to any paid subscription or recurring payment with this merchant, which appears to be related to short videos. Since I did not knowingly approve this 6.99 USD charge and I am concerned it may be part of a recurring subscription, I kindly request that this transaction be checked urgently, that I am refunded the full amount of 6.99 USD if it is found to be unauthorized, and that any related subscription or future charges from this merchant be blocked on my card. I have not yet contacted either the merchant or the bank’s call center before this complaint and I am sharing this information so that the situation can be investigated and resolved as quickly as possible.
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