I had an active subscription with Shortmax, which I cancelled in April 2026. Despite this cancellation, Shortmax still charged me in April 2026, and the payment was taken from my Commerce bank account, which caused my account to become overdrawn. After noticing the unexpected charge and the resulting overdraft, I contacted Shortmax customer service and was informed that I should submit my issue here. I find it unacceptable to be billed after cancelling my subscription and to have my bank account negatively impacted as a result. I request a full refund of the incorrect April 2026 charge and expect Shortmax to take responsibility for any consequences caused by this wrongful billing. I also want clear confirmation that my subscription is fully cancelled and that no further charges will be taken from my account.
I deleted my Shortmax account before 23 February 2026, but despite not having an active account anymore, I have still been charged from my card through your website. I was using a weekly subscription before deleting my account. After deletion, I was charged multiple times, including on 23 February 2...
I signed up for a weekly Shortmax subscription for $15.99 on 3/18/2026 using my bank card. After this first payment, I did not receive any access to the subscription, and I was then told a few days later that I needed to make another payment of $12.99. I made this second payment and only then got ac...
I have been charged since March 5, 2026, for a total of $114.00. I am being charged every week $19.99 each time. I tried to cancel ShortMax via email on March 19, 2026, but the charges have continued. I have contacted my credit card company and attempted to block the charges, but they are still bei...
I saw a charge on my Commerce Bank card ending in 6253 from “Shortmax Innovations” dated 03/01/2026 in the amount of $9.99, even though I have never downloaded the Shortmax app, never signed up for its services, and have never authorized any payment to this company. This payment was simply processed...
On March 15, 2026, a charge of approximately $10 was made from my bank card by ShortMax without my consent. Despite this charge, no subscription has been activated on my account. There is also no section within the app or elsewhere where I can view or cancel this supposed membership. I reported the...
Comments