I Face Overcharge and No Shipment for Cerora Plaster Set on Shopify

Elif
Elif
Shopify
July 12, 2025 1:57 AM3

I ordered a Cerora Plaster Set through a Shopify store expecting next-day shipping. The total listed price was ₺982.71, but when I checked my bank statement, Shopify had withdrawn ₺1,015 from my card—an unauthorized overcharge. Since the listing promised “ships next business day,” I placed the order immediately.

When my package didn’t arrive the following day, I emailed the seller at the provided address, but my messages bounced back and I received no replies. I also tried submitting multiple support requests via Shopify’s contact form, only to get automated acknowledgments with no resolution.

This “overcharge” and “no shipment” situation is unacceptable. I demand that the Cerora store on Shopify immediately refund the ₺32.29 overcharge and ship my plaster set with valid tracking, or issue a full refund for the entire order. Please resolve this promptly.

Comments

Similar Complaints

My Shopify Order Not Delivered, No Refund Or Updates

Sule
Sule
Shopify
September 11, 2025 7:34 AM11

On September 1, 2025, I placed an order for two dresses from Aylin İstanbul and paid by credit card. My order number is ...

1

I Trusted a Shopify-Partnered Store but Never Received My Order or a Refund

Ayben
Ayben
Shopify
July 28, 2025 4:42 PM120

I made a purchase from a company because I trusted it was partnered with Shopify, which gave me confidence in its legiti...

1

How to Track My Shopify Order or Get a Refund

Musa
Musa
Shopify
September 22, 2024 11:24 PM19

I placed an order through Shopify.com on September 16, expecting a smooth process. The order status showed "shipped" on ...

1

I Face Long Shipping Delay and No Resolution for Just Store Order on Shopify

Betül
Betül
Shopify
July 5, 2025 2:33 PM5

I placed an order with the Shopify-based store “Just Store” on June 12, 2025. Over three weeks have passed, and I still ...

I Ordered from Aylora on Shopify but Received No Product or Email Response

Atakan
Atakan
Shopify
July 19, 2025 11:26 PM10

I placed an order through the Aylora online store hosted on Shopify and completed the payment in full. It has now been 7...