I ordered a Cerora Plaster Set through a Shopify store expecting next-day shipping. The total listed price was ₺982.71, but when I checked my bank statement, Shopify had withdrawn ₺1,015 from my card—an unauthorized overcharge. Since the listing promised “ships next business day,” I placed the order immediately.
When my package didn’t arrive the following day, I emailed the seller at the provided address, but my messages bounced back and I received no replies. I also tried submitting multiple support requests via Shopify’s contact form, only to get automated acknowledgments with no resolution.
This “overcharge” and “no shipment” situation is unacceptable. I demand that the Cerora store on Shopify immediately refund the ₺32.29 overcharge and ship my plaster set with valid tracking, or issue a full refund for the entire order. Please resolve this promptly.
I ordered a tennis set from a seller on Shopify on July 14, 2025, and paid ₺710 for it. Since placing the order, the product has not been shipped, and I keep receiving vague, non-committal responses whenever I ask for an update. I contacted the seller through Instagram, and although they keep saying...
On September 1, 2025, I placed an order for two dresses from Aylin İstanbul and paid by credit card. My order number is 1476. Despite the payment being successfully processed through Shopify, I have yet to receive my products. It has now been 14 days, and my order has not been shipped. Worse yet, I...
I made a purchase from a company because I trusted it was partnered with Shopify, which gave me confidence in its legitimacy. However, I regret that decision deeply now. Despite completing my order and payment, my products were never delivered, and worse, I haven't been able to get in touch with any...
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