ShopeePay says transfer blocked for security reasons, how can I enable transfers?

If ShopeePay blocks your transfer for "security reasons," it is generally because the system noticed strange things, like a lot of transfers or large amounts in a short period of time or you using a new device or network, which can set off automatic safety blocks.

To help keep you safe from fraud, ShopeePay looks out for this common sign of a possible scam, which can include strange trends or unexpected spending limits.

First, make sure you have completed and passed identity verification (KYC), since accounts that aren't verified usually can't use payments and other features until they are fully verified.

Also, make sure you aren't going over your daily or monthly limits, and then try again later.

If blocks keep happening, update the app, make sure your network is stable, and call Shopee customer support with screenshots so they can look at your account and remove the security block.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.