ShopCider sent low quality clothes, how can I return and get refund?

If ShopCider sent you low-quality clothes, you should act quickly to return them and get a full refund:

Check your order and gather proof first;

• Log into your account
• Take screenshots of:
– Product page (expected quality)
– What you received (photos/videos)
– Order confirmation
– Payment receipt

This will be your main evidence.

Contact ShopCider support immediately;

• Use email or contact form
• Include:
– Your order number
– Photos showing poor quality
– Clear explanation: “item not as described”

• Ask for:
– Return instructions
– Full refund

You usually have 14 days from delivery to request a return

Start the return process;

• Go to “My Orders” → select item → “Return”
• Follow instructions and get return label
• Send item back with tags and original condition

Items must be unused, unworn, and with tags to qualify

If they offer partial refund or store credit;

• Do NOT accept unless you agree
• You have the right to request a full refund for poor quality

If ShopCider ignores or delays, please feel free to share. You can also file a complaint on Xolvie.