Shell Unfairly Deleted My Points

I use the Shell Smart Club card with number 7004 4105 2576 8691 3, which had accumulated fuel points worth approximately $17. On November 5, 2026, at around 10:30 PM, while using the Shell mobile app, I noticed that these points had suddenly disappeared from my account, even though I had not made any transactions. When I contacted customer service, I was told that the campaign period had expired and that my points had been deleted because I had not used them before the deadline. However, these points had been transferred from my previous card, which I had lost, to my new card. At no point during this transfer process was I informed of any expiration date or deadline. Furthermore, these points were not earned through a special promotional campaign but had accumulated through my regular fuel purchases in Mersin. Customer service offered no solution to this issue and even claimed that they could not create a formal complaint record. I do not accept the deletion of fuel points that I earned through my purchases, especially when no expiration information was provided at the time of the transfer. I request that the deleted fuel points worth $17 be promptly reinstated on my Shell Smart Club card and that I receive written clarification regarding the reasons for their deletion and the terms and conditions governing any future point expiration policies.