SHEIN Refund Delayed – Return Stuck Processing for Order

I placed an order with Shein with the order number GSU17P10200NTNB and returned a pair of shoes on July 15. Since then, neither have I received my refund nor have the shoes been sent back to me. In my Shein account the return status still shows as “processing” and there has been no progress for a long time. I have contacted Shein customer service multiple times about this problem, but I have not been able to reach a real person to help me. Instead, I keep being directed to pay an extra fee to talk to a “technician”, which I am absolutely not willing to do after already paying for the original order. I am requesting that Shein immediately complete the return process and issue my full refund for order GSU17P10200NTNB without charging any additional fees, and confirm this refund clearly in my account and to my bank.