Unacceptable Behavior by Sales Staff at Ankamall Sephora

June 16, 2024 1:00 AM146

While testing perfumes with my friend at Ankamall Sephora, a male sales associate rudely grabbed the perfume I was sampling from my hand and gave it to another customer. Such rude behavior is unbecoming of a store like Sephora. Instead of politely asking, what kind of service is it to snatch an item from a customer's hand without saying a word? As long as you have employees with such behavior, I want to emphasize that you are poorly representing global brands in this country. Such conduct is unacceptable anywhere in the world.

June 16, 2024 2:34 PM (13 hours after complaint)

Dear Valued Customer, We are pleased to assist you with any matter you may need regarding your requests. Regarding your request, our follow-up process has been initiated, and during this process, we have informed you via phone or email and resolved the issue. (the channel through which the issue was resolved will be written here: phone or email) We also thank you for your interest and understanding. Wishing you wonderful days, Sephora Turkey

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