On December 17, 2025, I shopped at the Sephora store in Vadi Istanbul. I’ve been a customer who regularly buys cosmetics and chooses Sephora for years, but I keep experiencing the same problem at this location. The store staff are extremely inattentive, chatting among themselves and ignoring customers. In particular, 2–3 employees were standing and talking right in front of the section where I wanted to browse, and because of their positioning and conversation, I couldn’t comfortably look at the products.
In addition, there are almost no testers available in the store. Today, when I asked for a tester at the checkout, the employee told me that they only had a men’s perfume tester and could give me that if I wanted. In a cosmetics store, being able to try products before buying is the most basic expectation. Constantly being told “there are no testers” and being offered no alternative solution is extremely disappointing as a customer.
Because of both the indifferent and careless attitude of the staff and this long-standing, unresolved issue with testers, I now have serious complaints about Sephora—especially the Vadi Istanbul store. I expect an explanation from the store or the company’s management regarding these experiences, a follow-up response to me, and permanent improvements in staff engagement and the availability of tester products.
On 10.04.2025, I went to the Sephora Vadi İstanbul store to pick up an order I had placed the previous week. When I finally had the chance to collect it today, I was surprised and disappointed to see that no testers were included—not even one. When I politely asked about it, the staff completely bru...
On November 17, 2024, at 3:43 PM, I visited the Sephora store in Mall of Istanbul and made a purchase worth ₺6,325.90. As I had encountered before, I faced the same issue again. The store employees do not provide tester products to customers making purchases and do not even bother to give any explan...
On April 21, 2025, I made a purchase worth ₺8,794 at the Sephora Mall of İstanbul store. Shockingly, despite the high amount I spent, I was not given even a single tester. I am a new Sephora member and had made my first purchase on April 11, 2025, spending ₺9,094. Excited by the idea of accumulatin...
I’m deeply disappointed with my recent experiences at the Sephora store in Bursa Korupark. During my last two visits, I specifically asked for tester perfumes or serums, yet I was told both times that there were none available. When I asked again today—without even specifying a particular product—I ...
At the Sephora store in Nişantaşı, the cashier staff consistently refuse to help with testers, repeatedly saying that they are “not available.” I experienced the same situation again yesterday, and I can see that I’m not the only one—many other customers are also complaining about this issue. Norma...
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