Sephora Promised Discount Vanished at Checkout - Seeking Refund for Misleading Transaction
I made an online purchase on September 14, for which I received a confirmation e-mail at 23.31. In the application, it was stated that there was a 20% discount for Black members and it was applied to the products I bought in my cart, everything was going well, I entered the address, approved the conditions, and after the payment section, the discount was deleted and the price without the discount was taken. In the system, it is clear which time zone the discount is on, the time of the product I bought, and it is also clear that the product is included in the discount. I demand a refund of the overdrawn fee because this is literally misleading the consumer.
Dear Valued Customer, First of all, we wish you a wonderful day. We are pleased to assist you with any needs related to your requests. The follow‑up process regarding your request has been initiated. However, during this process, we are trying to inform you via phone, but we are unable to reach you. We would like to remind you that you can share your thoughts and experiences about our brand. Thank you for your interest and understanding. We wish you a great day, Sephora Turkey
I have contacted your customer service. How long do you think it will take to get a response?
