I placed a ₺610 order through the Sephora app as a first-time customer and tried to use the Appozel150 promo code, which was supposed to apply to orders over ₺500. However, the app kept saying the code was invalid, even though I met all the conditions.
This was my first order, and I specifically chose to shop through the app to take advantage of the new member discount. Sephora promoted this offer clearly, yet it didn’t work when it mattered most. I feel misled and disappointed, especially from a brand that claims to value its customers.
I’m requesting immediate support to apply the ₺150 discount retroactively or to receive the equivalent as a refund. Sephora, please honor your own promotion and make this right.
I attempted to place my first online order through the Sephora app, expecting the promised ₺150 discount for purchases over ₺500 as advertised. However, the discount was not applied during checkout, and there was no information about a discount code or additional steps required. I request clarifica...
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