I’m using the Sennheiser Momentum TWS 4 earbuds, and I’m already facing serious issues—just like I did with the previous model. I originally bought the Momentum TWS 3, but returned it because of an annoying crackling sound. Sennheiser replaced it with the TWS 4, and I hoped the problem was solved.
Unfortunately, today I experienced the same crackling noise again while simply putting the earbuds in my ears. I thought maybe the eartip was the issue and tried replacing it, but the sound didn’t go away. Now, not only does the crackling continue, but the touch controls on the earbud have also stopped working completely.
At this point, the earbuds are practically unusable. I can’t control playback, can’t use transparency mode or ANC, and can’t even enjoy music due to the persistent audio distortion.
Sennheiser, this is extremely disappointing—especially after already going through this once with the previous model. I expect a fully functional replacement or a complete repair. Customers should not have to deal with the same hardware flaws across multiple generations. Please provide a proper solution immediately.
I've been experiencing some discomfort with the Sennheiser Momentum TWS 4 left earbud. When it's on, the highs are disturbing and there's distortion in the sound. I suspect it's a microphone-related problem. Whenever I touch the touchpad of the left earbud, I hear a whistling sound, and there's a cr...
I’ve been using the Sennheiser Momentum True Wireless 4 earbuds, and as of yesterday, I started experiencing a problem where no sound comes from the left earbud. To diagnose the issue, I tried different devices and applied several recommended fixes — resetting, reconnecting, and reinstalling the app...
My Sennheiser TWS 3 earbuds suddenly stopped working—they won’t charge at all. I understand that products can sometimes fail, but what’s truly unacceptable is the complete lack of support I’ve faced trying to get this fixed. I went to the official website to register a service request, but the syst...
My Sennheiser Momentum 4 headphones have developed fabric wear and deformation. Despite always storing them in their case, such damage occurring in about a year is unusual and not expected. I am requesting that the product be either replaced with a new one or properly repaired. When the product was ...
When I tried to use my Sennheiser Momentum True 4 headphones on September 23, 2025, I noticed that the device wouldn't connect at all and there was no sound. Since the problem began, the headphones have been completely inoperable. I tried resetting the headphones and charging them for a long time to...
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