With their appalling customer care, Screwfix has truly let me down. After just 3 months of use, my shower cracked. When I got in touch to set up a swap, I was met with their "policy" saying they passed me off to the manufacturer as it's been more than thirty days and they cannot act. Quite seriously? Now, in the thick of winter, I have no idea how long it will take to have this corrected. Worse worse, their website shows a lot of local supply on hand. This might have been resolved in a few hours, but now I find myself in a mess—particularly annoying considering children live here. Screwfix merely wants our money; they have nothing of loyalty in mind. I used to rely on them for all my DIY requirements, but after this I'm done.
About a week ago, I contacted Screwfix's customer assistance by WhatsApp with what I believed to be a straightforward question. I wanted explanation on a product specification—more especially, the proper size for a plumbing fitting their website lists. I never heard anything even though the message ...
I am done with Screwfix accounts. The entire procedure is more than annoying. I try to order every few months, just to have a message demanding me to change my password block me. Look, I run over twenty accounts—including my bank—and I never had to update my password unless I choose to for security ...
The product I bought from the international shopping site Fruugo has not arrived even though it has been more than a month. I cannot find anyone to contact. Their so-called customer support is nothing more than a frustrating loop of automated responses. They only give automatic answers to complaints...
I’ve been trying to withdraw an item from Hellcase for 3 days now, and all I’ve received from support is the same generic response: “Please be patient.” I opened a case, paid my money fairly, and got one of the worst knives in the game—but even that wasn’t available in their stock. Despite this, Hel...
I placed an order on a website that appeared to be Alo Yoga Türkiye, thinking it was officially connected to the real Alo Yoga brand. I trusted the brand’s reputation and paid ₺2200 for the products. It’s now been three weeks, and I still haven’t received anything. There is no contact number, no shi...
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