Screwfix Ignored My WhatsApp Query About a Plumbing Fitting Specification
About a week ago, I contacted Screwfix's customer assistance by WhatsApp with what I believed to be a straightforward question. I wanted explanation on a product specification—more especially, the proper size for a plumbing fitting their website lists. I never heard anything even though the message was read. Particularly given my tight deadline for a house repair, it is quite aggravating. I expected at least a minimum acknowledgement or follow-up, but I received nothing at all. Regarding purchases from their outlets, they are often good; unfortunately, like many big businesses, their customer service is appalling. Should you run across a problem, not expect assistance very soon. Their poor service severely disappoints me.
