Samsung 65Q70B TV Remote Chronic Malfunction and Unhelpful Warranty
Ever since I bought my 65Q70B TV on 02/10/2022, the solar-powered remote has inexplicably malfunctioned three times. The only functioning button is the power button, and there is a problem with connecting it to the TV. They have sent replacements on two occasions and had a service visit once. Once again, the device is experiencing issues, and I'm patiently awaiting the fourth replacement covered by the warranty. It has been 10 days since I first reported the problem. There appears to be a recurring problem here. When I inquired about the service I would receive after the warranty expires in case of a recurring issue, I was informed that I would need to purchase a new one at my own cost. What's the point of paying for a solution that you couldn't even provide? What did I do wrong? What's the point of purchasing a new remote if it's not my responsibility? I urgently request a solution to this problem! If you'd like, you have the option to swap out the TV for either the same model or a higher one.
They called and shared book knowledge like a robot, Ms. Gamze. I asked them to specify their promises in detail while responding here. I am waiting.
They called again today and said that the remote control I had already requested would be sent after April 25th. When I said, "April 26th and August 31st are also after this date, please share a specific date," they gave standard responses like a robot and dodged the issue. The attitude and approach of Ms. Gamze, who was assisting me, were rude.
