1
Efekan is completely dissatisfied with the result

Samsung 65Q70B TV Remote Chronic Malfunction and Unhelpful Warranty

Samsung 65Q70B TV Remote Chronic Malfunction and Unhelpful Warranty
Samsung 65Q70B TV Remote Chronic Malfunction and Unhelpful Warranty
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Efekan
April 19, 2024 11:50 pm
40

Ever since I bought my 65Q70B TV on 02/10/2022, the solar-powered remote has inexplicably malfunctioned three times. The only functioning button is the power button, and there is a problem with connecting it to the TV. They have sent replacements on two occasions and had a service visit once. Once again, the device is experiencing issues, and I'm patiently awaiting the fourth replacement covered by the warranty. It has been 10 days since I first reported the problem. There appears to be a recurring problem here. When I inquired about the service I would receive after the warranty expires in case of a recurring issue, I was informed that I would need to purchase a new one at my own cost. What's the point of paying for a solution that you couldn't even provide? What did I do wrong? What's the point of purchasing a new remote if it's not my responsibility? I urgently request a solution to this problem! If you'd like, you have the option to swap out the TV for either the same model or a higher one.

Efekan
Efekan
April 22, 2024 10:48 am

They called and shared book knowledge like a robot, Ms. Gamze. I asked them to specify their promises in detail while responding here. I am waiting.

Efekan
Efekan
April 23, 2024 1:35 pm

They called again today and said that the remote control I had already requested would be sent after April 25th. When I said, "April 26th and August 31st are also after this date, please share a specific date," they gave standard responses like a robot and dodged the issue. The attitude and approach of Ms. Gamze, who was assisting me, were rude.

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Samsung 50q60t 50” TV Panel Failure And Continuous Turning On And Off Problem

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Aslı
November 17, 2023 3:39 pm
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"The Samsung brand 50q60t 50” 127 cm screen satellite receiver 4K Ultra HD Smart QLED model TV that I purchased on 08.10.2021 developed a panel malfunction 6 months after the warranty period ended. The TV does not turn on at all; it makes a sound for 2-3 seconds, but there is no picture, and it keeps turning on and off by itself. There is no issue with the electrical connection, and it has not been exposed to liquid or any physical impact. I reported the issue and waited for the Samsung service to come. The Samsung service stated that the panel was burnt, that this was not a user error, and that it was a manufacturing defect from Samsung. They said the panel needed to be replaced and that it would be at a cost since the warranty had expired 6 months ago. They said they could replace the panel for a fee of 17,950 TL and left. I bought the TV 2 years and 6 months ago for 6,000 TL. There is no guarantee that replacing the panel won't result in the same issue. Moreover, it was mentioned that panel burnouts are common in the 50q60t series. It is extremely alarming that a brand as reliable as Samsung would charge such a horrendous amount of 17,950 TL to replace the panel for a TV that broke down after 2 years and 6 months and is not under warranty. If I had known I would experience this situation, I would never have chosen a Samsung TV. I hope they will carry out the panel replacement free of charge. My expectation from Samsung is that, as a company that fits the brand's image and instills confidence, they should perform the replacement free of charge. Asking for 17,950 TL for an issue that is not a user error but a manufacturing defect in this Samsung TV series frankly leads to distrust in the brand and is disgraceful. I have been truly victimized. I urgently want my TV to be repaired free of charge."
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