On September 9, 2024, I bought the Samsung Bespoke AI Complete VS25C9754QG/TR Rechargeable Vertical Vacuum Cleaner, and after only 19 days of using it, the plastic piece that holds the small wheel on the active double brush head broke while I was cleaning. I contacted Samsung Customer Service, and they quickly pointed to user error, which I struggle to accept considering how new the product is. This problem with a recent buy seems like it might be a manufacturing issue. I hope Samsung will handle this properly and come up with a solution that shows they care about keeping their customers happy. It's frustrating to run into an issue this early, and I'm hoping Samsung steps up and provides a good solution.
I’ve only been using my Samsung V7700 robot vacuum for two months, and already it's showing major quality issues. First, the rotating brush’s wire broke, which is completely unacceptable for such a new device. As if that weren’t enough, the water tank is now leaking as well. This is honestly ridicu...
I purchased the Samsung VR3MB77312K robot vacuum on September 3, 2024, and from the very first week, it has been giving me constant problems. It was clear early on that the device was defective, so I took it to the service center and explained that under consumer protection laws, I’m entitled to a r...
The brush head of my Samsung Jet 60 vacuum cleaner broke during regular use. After researching the issue, I discovered that several other users have experienced the exact same problem. It clearly appears to be a chronic defect with the product design. I find it completely unacceptable that I am exp...
I bought a Samsung 9kg washing machine in September 2024, but I’ve barely used it—probably no more than 20 times in total, as I haven’t been home much. Yet despite the light usage, a major issue started just after the 5th wash: the machine began to violently shake and move, almost like it’s trying t...
I purchased a Samsung Jet VS9000 cordless stick vacuum in November 2020, expecting long-term performance from a premium product. Unfortunately, just a few months ago, the battery died completely, and the vacuum stopped working altogether. Given that such devices should have at least 4–5 years of fun...
Comments