Samsung UE 58TU7000 TV Broke Down Although I Had Surge Protector

November 29, 2023 12:00 PM22

On October 15, 2020, I bought a Samsung UE 58TU7000 model television and a surge protector from the Vatan Bilgisayar Osmangazi Bursa Korupark store. I didn't use it even for a second without the surge protector, and the setup was done by Samsung. Suddenly, before even reaching the 4-year mark, the screen of my TV went black. It's trying to turn on, there's sound, but no display. When I checked the complaints online, I found thousands of issues related to this product, and it seems to malfunction right after the warranty period ends. I expect Samsung to come up with a solution for these products, and I request the necessary actions to be taken.

November 29, 2023 1:04 PM (1 hour after complaint)

Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section and our call center. Best regards, Samsung Electronics Turkey

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