1
Erdem is completely dissatisfied with the result

Samsung 4K OLED TV Black Screen Error Just After Warranty

Samsung 4K OLED TV Black Screen Error Just After Warranty
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Erdem
April 24, 2024 9:38 pm
67

Just one month after the warranty ended, my Samsung 4K OLED TV experienced an annoying black screen issue. Even though it was attached to a surge protector, this unexpected malfunction happened without any external influence or harm. The TV has become completely useless since it now turns on and off at random.

That this problem has arisen so soon after the warranty has expired is really disappointing to me. The many internet complaints about this particular black screen mistake show that even items made by a well-known brand like Samsung can have repeated issues, which is disappointing. As a consumer, I am really frustrated by this situation, which is completely unacceptable.

April 25, 2024 7:38 am (9 hours after complaint)
Erdem
Erdem
May 01, 2024 9:24 am

Samsung decided to replace the panel without charging the fee they initially requested for the panel malfunction! They replaced the panel without even feeling the need to apologize! But what a coincidence that the display went out again on the day they replaced it! Since they replaced it for free, they must have installed a panel that lasts only 1 hour! Now we will enter a customer service process again! We don't know if there is a warranty for the panel that was replaced for free because no information was provided! Samsung continues to produce chronically defective panels and make their customers experience this!

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"The Samsung brand 50q60t 50” 127 cm screen satellite receiver 4K Ultra HD Smart QLED model TV that I purchased on 08.10.2021 developed a panel malfunction 6 months after the warranty period ended. The TV does not turn on at all; it makes a sound for 2-3 seconds, but there is no picture, and it keeps turning on and off by itself. There is no issue with the electrical connection, and it has not been exposed to liquid or any physical impact. I reported the issue and waited for the Samsung service to come. The Samsung service stated that the panel was burnt, that this was not a user error, and that it was a manufacturing defect from Samsung. They said the panel needed to be replaced and that it would be at a cost since the warranty had expired 6 months ago. They said they could replace the panel for a fee of 17,950 TL and left. I bought the TV 2 years and 6 months ago for 6,000 TL. There is no guarantee that replacing the panel won't result in the same issue. Moreover, it was mentioned that panel burnouts are common in the 50q60t series. It is extremely alarming that a brand as reliable as Samsung would charge such a horrendous amount of 17,950 TL to replace the panel for a TV that broke down after 2 years and 6 months and is not under warranty. If I had known I would experience this situation, I would never have chosen a Samsung TV. I hope they will carry out the panel replacement free of charge. My expectation from Samsung is that, as a company that fits the brand's image and instills confidence, they should perform the replacement free of charge. Asking for 17,950 TL for an issue that is not a user error but a manufacturing defect in this Samsung TV series frankly leads to distrust in the brand and is disgraceful. I have been truly victimized. I urgently want my TV to be repaired free of charge."

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